RETURN AND EXCHANGE POLICY

PURCHASE REGRET

Purchase regret: You have up to 7 (seven) calendar days after receiving the product to request an exchange or return. Your opinion is very important to us, so please contact us via WhatsApp or email at [email protected], Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM.

Returns will only be accepted for purchase regret if the product meets the following conditions:

• Perfectly packaged and sealed in its original packaging
• No signs of use or consumption
• Accompanied by the sales invoice

DISSATISFACTION WITH RESULTS

After receiving the product, you have up to 30 (thirty) calendar days to request a return. In this case, the customer may choose to exchange the purchased product for another product produced by Male Health Solutions Natural of equal or greater value, paying the difference, or for a full refund of the product value, excluding the shipping cost.

Returns due to dissatisfaction with results will only be accepted if the following criteria are met:

• Only one bottle may be opened
• The number of missing capsules must be proportional to the recommended daily consumption for one person between the purchase date and the return request
• Other bottles must be perfectly packaged and sealed in their original packaging, with no signs of use or consumption
• The product must be accompanied by the sales invoice
• This option is only valid for the first nominal purchase of the product and does not cover subsequent purchases

PRODUCT DISCREPANCY

If the product received differs from what was ordered and you notice this at the time of delivery, we recommend refusing delivery with proper justification written on the back of the invoice or delivery receipt explaining the problem. After that, contact our support via WhatsApp or email at [email protected], Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM for proper handling. If the discrepancy is noticed after receiving the package, contact our support within the 7-day exchange period and inform the difference between the product you ordered and the product received. Also provide the product label data.

DAMAGES AND DEFECTS

It's important to check the packaging and product(s) when receiving your order, as this helps our team ensure everything is as you ordered. If you receive a package with damaged packaging or defective product at the time of delivery, we recommend refusing delivery with proper justification written on the back of the invoice or delivery receipt. After that, contact our support via WhatsApp or email at [email protected], Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM. If the problem is noticed after receiving the package, exchange or cancellation may be processed provided it's within 7 calendar days from receiving your order.

RETURN PROCESS

All returned products undergo quality control analysis by Male Health Solutions Natural when they arrive at our Distribution Center, which may take up to five business days. The desired replacement product and/or refund will only be released after quality control approval. If any discrepancy or product violation is identified, we will not accept the return and will return the product to the sender without prior notice, with the consumer being solely responsible for shipping costs.

If the exchange or return procedure is approved, Male Health Solutions Natural support will provide a postage authorization code or available pickup according to location, with proper shipping instructions.

After receiving the postage code, the consumer must send the product within 7 calendar days, otherwise the return request will be canceled.

SHIPPING COSTS

Shipping costs will only be reimbursed in cases of purchase regret returns (within the deadline) and exchanges for defective products, if and only if all conditions of this policy are cumulatively met. Shipping costs resulting from exchanges for dissatisfaction with non-defective products will not be refunded.

IMPORTANT NOTES

• Male Health Solutions Natural is exempt from exchanging any merchandise when it's proven that the reported defects resulted from improper use of the product.
• Under no circumstances will products modified by the consumer be accepted, nor will the legal option of withdrawal be available.
• Male Health Solutions Natural is not responsible for products sent without proper compliance with the above procedure.
• The refund will be processed through the same channel used for payment of the order, with processing time varying according to your credit card company or bank.
• Refunds will not be made to third-party bank accounts.

FRAUD PREVENTION

Consumers will automatically lose the right to return due to dissatisfaction with results in cases of fraud through obtaining benefits/advantages unlawfully or by non-compliance with any of the conditions of this Policy. For purposes of this item, fraud is considered to be returns through registration of incorrect or false information; returns by ineligible persons according to established criteria; returns contrary to good customs, ethics and morals; returns that have been made through robotic, automatic, repetitive, programmed or similar methods.

Purchase of the product implies automatic acceptance of all provisions of this Policy.